Royal Orchid Plus membership number must belong to the guest staying at the hotel (identified by the lead guest name).
The rates for PointsMAX bookings may be different from regular bookings at the same conditions.
PointsMAX booking rates cannot be broken down into a room rate and miles component.
Any applicable cancellation policy will apply in full to the PointsMAX bookings.
Only reward miles are earned. Regular and bonus miles are not included in tier evaluations that determine status within the Royal Orchid Plus program.
PointsMAX bookings cannot be adjusted online using the Agoda self-service tool or by contacting Customer Service. To amend your reservations, you will need to cancel (subject to the cancellation conditions of the reservations) and re-book your reservation. Cancelled reservations will not earn miles, regardless of the financial cancellations conditions.
Miles cannot be exchanged into cash and are not cumulative with other offers.
The Agoda best price guarantee does not apply to PointsMAX bookings.
Royal Orchid Plus members are bound by the terms and conditions of AGODA and Royal Orchid Plus
In case of dispute, the decision of Agoda shall be final.